This SLA applies to Customers on paid plans (Growth, Extend, Enterprise). The Free plan is offered as-is without an uptime commitment.
Uptime target
- Growth / Extend: 99.95% monthly uptime of the odnoga control plane and routing endpoint.
- Enterprise: 99.99% with multi-region failover.
Definitions
- Downtime: any minute during which the routing endpoint returns 5xx for more than 50% of valid requests.
- Excluded: scheduled maintenance with 48h notice, force majeure, third-party AI provider outages, Customer misconfiguration, AUP suspensions.
Service credits
| Monthly uptime | Credit |
|---|---|
| < 99.95% | 10% |
| < 99.0% | 25% |
| < 95.0% | 50% |
Claiming credits
Submit a claim within 30 days of the affected month to support@odnoga.com with affected timestamps and request IDs. Approved credits apply to the next invoice. Credits are the sole and exclusive remedy for downtime.